Chessel Practice

Sullivan Road, Sholing, Southampton, Hampshire SO19 0HS

Chessel Practice proposed merger with Bath Lodge

Dear Patient Important information about your GP Practice – Chessel Practice

As a registered patient with Chessel Practice I am writing to you to provide you with important information in relation to your practice. We are committed to providing the best possible service for our patients, and it is proposed to merge with the nearby Bath Lodge practice to ensure that both practices are sustainable for the future. This change would see the GPs, staff and patients from Bath Lodge Practice joining us at the Chessel Practice site. This would create a stronger team, allowing us to offer you more appointments and a wider range of healthcare services. This would also enable us to provide longer opening hours at our branch site on Chessel Avenue with better staffing levels. The proposed merger will make it possible to increase the number of permanent doctors, nurse practitioners and nurses available to you. This could enable us to offer more flexibility with appointments in the future. We value you as a patient and we would be very keen to continue to provide you with healthcare at Chessel Practice.

However, you may wish to consider registering with another practice of your choice, our staff will be happy to provide you with information about other surgeries in the area. Your views are important to us, so if you have any questions and/or comments, or you would like further information, please come and see us at one of the patient information sessions detailed below. Alternatively you can complete a survey which is available from reception and can also be accessed via https://www.surveymonkey.com/r/RMS792D.

We would also welcome your comments via the phone. Please call us on 02380 442111. We have arranged the following sessions that you may wish to attend. Patient Information Sessions

Session 1   Wednesday 15th May 1-3pm Bath Lodge Practice, Bitterne Health Centre, Commercial Street, SO18 0HS

Session 2   Thursday 13th June 6-8pm Chessel Practice, Chessel Avenue, Bitterne, SO19 4AA

There will be further dates available after July – dates will be advertised in all practices

What happens next?

We will continue to keep patients informed and will write to you following the engagement period. This will include updates of the next steps and summaries of key themes and answers to questions from the information sessions. Healthwatch Southampton is the statutory independent consumer champion for users of health and social care services. It listens to, advises and speaks up on behalf of consumers. If you have any concerns or would like to discuss these changes with Healthwatch, please call 02380 216018, Email: healthwatch@southamptonvs.org.uk or go to www.healthwatchsouthampton .co.uk.

The decision on our proposal to merge will be made by NHS Southampton City Clinical Commissioning Group on 19th June 2019 after considering the patient feedback we receive, the financial information and the business case. Further information will be available to patients after this date.

Thank you for your continued support

Celine Rushbrooke

Practice Manager

Fair Processing Notice

 

DATA FAIR PROCESSING

& PRIVACY NOTICE FOR PATIENTS

 

As you may be aware, the law governing data protection changed on 25 May 2018. In a digitally led, modern world the previous legislation surrounding data protection had become outdated and the “General Data Protection Regulation”(GDPR) is being introduced to give you more clarity and better protection in respect of how and why your data is being used.

 

Your Data Protection Rights

 

A pivotal aspect of GDPR is providing transparency to our patients about how we will use their personal information.

The following notice outlines your rights in respect of the above legislation and how we will use your information for lawful purposes in order to deliver your care, as well as effective management of the wider local NHS system.

This notice reflects how we use information for:

  • The management of patient records;
  • Communication concerning your clinical, social and supported care;
  • Ensuring the quality of your care and the best clinical outcomes are achieved through clinical audit and retrospective review;
  • Participation in health and social care research; and
  • The management and clinical planning of services to ensure that appropriate care is in place for our patients today and moving forward.

 

Data Controller

As your registered GP practice, we are the a “data controller”. This means that we are responsible to you in respect of how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

 

What information do we collect and use?

 

We will collect, store, and use personal data about you. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

 

All personal data must be processed fairly and lawfully, whether is it received directly from you or from a third party in relation to your care. We will collect the following types of information from you or about you from a third party (provider organisation) engaged in the delivery of your care:

 

  • Personal data”, which includes (but is not limited to) your name, date of birth, full postcode, address, next of kin and NHS number; and

  • Special category data”, such as medical history. This includes (but is not limited to) details of appointments and contact with you, medication, emergency appointments and admissions, clinical notes, treatments, results of investigations, supportive care arrangements, social care status, race, ethnic origin, genetics and sexual orientation.

 

Your healthcare records contain information about your health and any treatment or care you have received previously, including (but not limited to) attendances with GP surgeries, hospitals, community care providers, mental health care providers, walk-in centres and/or urgent care centres, and social services.  These records may be in a paper format, electronic, or a mixture of both.  We use a combination of technologies, policies and general working practices to ensure that we keep your personal information safe and secure.

 

Why do we collect and process this information?

 

The NHS Act 2006 and the Health and Social Care Act 2012 invests statutory functions on GP Practices to promote and provide the health service in England, improve quality of services, reduce inequalities, conduct research, review performance of services and deliver education and training.  To do this we will need to process your information in accordance with current data protection legislation to:

  • Perform tasks in the public’s interest, including providing our primary function as a public healthcare provider;
  • Protect your vital interests;
  • Pursue our legitimate interests as a provider of medical care, particularly where the individual is a child or a vulnerable adult;
  • Deliver preventative medicine, medical diagnosis, medical research; and
  • Manage the health and social care system and services.

 

For the Provision of Care

We hold your medical record so that we can provide you with safe care and treatment. We will also use your information so that we can check and review the quality of the care we provide. This helps us to improve our services to you.

 

Registering to receive care through the NHS

 

All patients who receive NHS care are registered on a national database. This database holds your name, address, date of birth and NHS Number but it does not hold information about the care you receive. The database is held by NHS Digital, a national organisation that has a legal obligation to collect and retain NHS data.

 

For the purpose of Medical Research

 

The Practice may share information from medical records to support medical research when the law allows us to do so, for example to learn more about why people get ill and what treatments might work best. We will also use your medical records to carry out research within the practice.

 

It is important that we can utilise your medical records in respect of research, because the use of information from GP medical records is very useful in developing new treatments and medicines. Medical researchers also use information from medical records to help answer important questions about illnesses and disease so that improvements can be made to the care and treatment patients receive.

You have the right to object to your identifiable information being used or shared for medical research purposes. Please note: we only share information when we either hold your explicit consent, where we have applied the appropriate anonymisation to the information, or when the law allows.

Please speak to the practice if you wish to object.

 

Clinical Audits to Check and Maintain Standards of Care

 

The practice contributes to national clinical audits so that healthcare can be checked and reviewed.

 

Information from medical records can help doctors and other healthcare workers measure and check the quality of care that is provided to you. The results of the checks or audits can show where clinical services are provided well and where they need to improve. The results of the checks or audits can subsequently be used to recommend and implement improvements to patient care.

 

Data is sent to NHS Digital, a national body with legal responsibilities to collect data. The data will include information about you, such as your NHS Number and date of birth and information about your health which is recorded in coded form –  for example the code for high blood pressure.

 

Legal Obligation to Share Data

 

The law requires the practice to share information from your medical records in certain circumstances. Information is shared so that the NHS or Public Health England can, for example:

 

  • plan and manage services;
  • check that the care being provided is safe;
  • prevent infectious diseases from spreading.

 

We will share information with NHS Digital, the Care Quality Commission and local health protection team (or Public Health England) when the law requires us to do so. Please see below for more information.

 

We must also share your information if legally required to do so, such as due to a court order.

 

How is the information collected?

 

Your information will be collected either electronically using secure NHS Mail or a secure electronic transferred over an NHS encrypted network connection.  In addition physical information will be sent to the practice.  This information will be retained within your electronic patient record or within your physical medical records.

 

Who will we share your information with?

 

In order to deliver and coordinate your health and social care, we may share information with the following organisations:

  • Other GP practices in order to deliver extended primary care services;
  • Secondary care provides such as hospitals;
  • 111 and the Out of Hours Service;
  • Local Social Services and Community Care services;
  • Voluntary Support Organisations commissioned to provide services by local Clinical Commissioning Groups;
  • Professional organisations in an audit and governance capacity;
  • Your GP will send details about your prescription to your chosen pharmacy;
  • Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record. For more information see:  https://digital.nhs.uk/summary-care-records.

 

Your information will only be shared if it is appropriate for the provision of your care or required to satisfy our statutory function and legal obligations.

Your information will not be transferred outside of the European Union.

Whilst we might share your information with the above organisations, we may also receive information from them to ensure that your medical records are kept up to date and so that your GP can provide the appropriate care.

In addition, we received data from NHS Digital (as directed by the Department of Health).

 

Sharing Data in respect of Safeguarding

 

Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm. While these circumstances are rare, we will not need your consent or agreement to do this.

 

If you want more information on our safeguarding policies, please speak to our reception team.

 

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information that has been collected lawfully.  Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.  We maintain our duty of confidentiality by conducting annual training and awareness, ensuring access to personal data is limited to the appropriate staff and information is only shared with organisations and individuals that have a legitimate and legal basis for access.

Information is not held for longer than is necessary. We will hold your information in accordance with the Records Management Code of Practice for Health and Social Care 2016.

 

Consent and Objections

Do I need to give my consent?

Under GDPR, consent means offering people genuine choice and control over how their data is used. When consent is used properly, it helps you build trust and enhance your reputation.  However, consent is only one of six potential lawful bases for processing information.

We may not need to seek your explicit consent for every instance of processing and sharing your information, on the condition that the processing is carried out in accordance with this notice.  If we are required to share your information for any other purpose which is not mentioned within this notice then we will contact you to advise you accordingly.  In the event we need consent from you, such consent will be documented within your electronic patient record.

If consent is not the legal basis for processing the data it may be that we are still able to legally process the data without your consent, this would be communicated to you.

 

Risk Stratification

Risk Stratification, also known as ‘Health Risk Screening’, is a process that helps your GP determine whether you are at risk of any unplanned admission or sudden deterioration in health.

By using information such as age, gender, diagnosis, and consideration of existing long term conditions, medication history, patterns of attendance at hospital, admissions and periods of access to community care, your GP will be able to judge if you are likely to need more support and care from time to time, or if the right services are in place to support the local population’s needs.

Your GP will routinely conduct the risk stratification process outside of your GP appointment.  This process is conducted electronically and without human intervention.  The resulting report is then reviewed by a multidisciplinary team of staff within the practice.  This may result in contact being made with you if alterations to the provision of your care are identified.

You have the right to object to your information being used in this way.  However, you should be aware that your objection may have a negative impact on the timely and proactive provision of your direct care.  Please contact the Practice Manager to discuss how disclosure of your personal data can be limited.

 

Sharing of Electronic Patient Records within the NHS

Electronic patient records are kept in most places where you receive healthcare.  Our local electronic system (such as SystmOne, EMIS and Eclipse) enables your record to be shared with organisations involved in your direct care, including (but not limited to) other GP practices, community services such as district nurses, rehabilitation services and out of hospital services, child health services that undertake routine treatment or health screening, urgent care organisations, minor injury units or out of hours services, community hospitals, palliative care hospitals, care homes, Mental Health Trusts, hospitals, social care organisations and pharmacies.

In addition, NHS England have implemented the Summary Care Record which contains information including medication you are taking and any bad reactions to medication that you have had in the past.

In most cases, particularly for patients with complex conditions and care arrangements, the shared electronic health record plays a vital role in delivering the best care and a coordinated response, taking into account all aspects of a person’s physical and mental health.  Many patients are understandably not able to provide a full account of their care, or may not be in a position to do so.  The shared record means patients do not have to repeat their medical history at every care setting.

Your record will be automatically setup to be shared with the organisations listed above, however you have the right to ask your GP to disable this function or restrict access to specific elements of your record.  This will mean that the information recorded by your GP will not be visible at any other care setting.

You can also reinstate your consent at any time by giving your permission to override your previous dissent.

Invoice Validation

If you have received treatment within the NHS, the local Commissioning Group may require access to your personal information to determine which Clinical Commissioning Group (CCG) is responsible for payment for the treatment or procedures you have received.  Information such as your name, address, date of treatment and associated treatment code may be passed onto the CCG to enable them to process the bill.  These details are held in a secure environment and kept confidential.

Your Right of Access to Your Records

The Data Protection Act and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format.  This is known as the “right of subject access”.  If you would like to have access to all or part of your records, you can make a request in writing to the organisation that you believe holds your information.  This can be your GP, or a provider that is or has delivered your treatment and care.  You should however be aware that some details within your health records may be exempt from disclosure, however this will in the interests of your wellbeing or to protect the identity of a third party.  If you would like access to your GP record please submit your request in writing to:

Chessel Practice

Sullivan Road

Sholing

Southampton

SO19 OHS]

 

 

Complaints

In the event that your feel your GP Practice has not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, you should raise your concerns in the first instance in writing for the attention of the Practice Manager at:

Chessel Practice

Sullivan Road

Sholing

Southampton

SO19 OHS

 

If you remain dissatisfied with our response you can contact the Information Commissioner’s Office (ICO) at Wycliffe House, Water Lane, Wimslow, Cheshire SK9 5AF.

In the alternative, you can contact the ICO enquiry line: 01625 545700 or submit a online at www.ico.gov.uk

We are required by law to provide you with the following information about how we handle your information.

 

 

 

 

 

 

 

Data Controller contact details

 

Chessel Practice

Sullivan Road

Sholing

Southampton

SO19 OHS

 

Data Protection Officer

contact details

 

Matthew Dootson

 

10th Floor 1 City Approach

Albert Street

Manchester

M30 0BG

Purpose of the processing

 

To provide health or social care to patients, including referrals to other healthcare providers, providing the appropriate advice and conducting investigations where appropriate.

 

To conduct clinical audit and provide governance; that is, to check and review the quality of care being provided.

 

Lawful basis for processing

 

These purposes are supported under the following sections of the GDPR:

 

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and

 

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…” 

 

Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

 

Recipient or categories of recipients of the processed data

 

As advised above, data will be shared with:

 

·         healthcare professionals and staff in this surgery;

·         hospitals;

·         out of hours services, walk-in centres and urgent care centres;

·         diagnostic and treatment centres, or other organisations involved in the provision of direct care to individual patients;

·         other professional organisations involved in the provision of auditing and governance services.

 

Rights to object

 

In certain circumstances, you will have the right to object to information being shared between those who are providing you with direct care. This may affect the care you receive, so if you have any queries on this point please contact the data protection officer.

 

You are not able to object to your name, address and other demographic information being sent to NHS Digital, as this is necessary if you wish to be registered to receive NHS care.

 

You are not able to object when information is legitimately shared for safeguarding reasons. In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.

 

The information will be shared with the local safeguarding service based at our local authorities.

 

Right to access and correct

You have the right to access your medical records and have any errors or mistakes contained within your records corrected.

 

Should you wish to access your information, please speak to a member of staff regarding making a “subject access request”.

 

In the event entries in your medical records are correct or form a medical opinion, we are not aware of any circumstances in which you will have the right to delete or amend such information.

 

If you believe there is no lawful purpose for us to hold certain information, you are welcome to seek legal advice on the above points.

 

Retention period

 

Medical records are retained in line with the law and national guidance.

 

Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

 

If you have a more specific query, please speak to the practice directly.

 

 

 

Right to complain

 

You have the right to complain to the Information Commissioner’s Office (ICO).

 

If you wish to complain to the ICO, you can contact them on the following link: https://ico.org.uk/global/contact-us/

 

Or, in the alternative, call the ICO helpline on 0303 123 1113

 

Data we get from other organisations We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment, the hospital will send us a letter to let us know what has happened so that we can ensure you are provided with the care you need. This also means your GP medical record is kept up-to date when you receive care from other parts of the health service.

 

 

 

Additional Information about Third Parties We Share Data With

 

NHS Digital

 

NHS Digital is a national body which has legal responsibilities to collect information about health and social care services. It collects information from across the NHS in England and provides reports on how the NHS is performing. These reports help to plan and improve services to patients.

 

This practice must comply with the law and will send data to NHS Digital, for example, when it is told to do so by the Secretary of State for Health or NHS England under the Health and Social Care Act 2012.

 

More information about NHS Digital and how it uses information can be found at https://digital.nhs.uk/home

 

NHS Digital sometimes shares names and addresses of patients suspected of committing immigration offences with the Home Office. More information on this can be found here:

 

https://www.gov.uk/government/publications/information-requests-from-the-home-office-to-nhs-digital

 

Care Quality Commission (CQC)

 

The CQC regulates health and social care services to ensure that safe care is provided. The law says that we must report certain serious events to the CQC, for example, when patient safety has been put at risk. For more information about the CQC see: http://www.cqc.org.uk/

 

Public Health

 

The law requires us to share data for public health reasons, for example to prevent the spread of infectious diseases or other diseases which threaten the health of the population. We will report the relevant information to local health protection team or Public Health England.

 

For more information about Public Health England and disease reporting see:

https://www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how-to-report

 

National Screening Programmes

 

The NHS provides national screening programmes so that certain diseases can be detected at an early stage. These screening programmes include bowel cancer, breast cancer, cervical cancer, aortic aneurysms and a diabetic eye screening service.

 

The law allows us to share your contact information with Public Health England so that you can be invited to the relevant screening programme.

 

More information can be found at: https://www.gov.uk/topic/population-screening-programmes

 

Named Accountable GP

Named accountable GP for all patients
The GPC has received enquiries from members about the contractual requirements for named GPs and the need to inform patients. The guidance below aims to help clarify how GP practices can fulfil this requirement.
What is ‘named GP’ contract requirement?
This contractual requirement builds upon the 2014-2015 agreement to provide a named and accountable GP for over 75s. The ‘named accountable GP for all patients’ requirement has now been extended to all patients from 1 April 2015.
The named GP’s responsibilities for patients aged 75 and over remain unchanged from 2014-2015. Those responsibilities include: 3/7/2016 BMA Named accountable GP for all patients | British Medical Association http://www.bma.org.uk/supportatwork/gppractices/namedaccountablegpfor-allpatients 2/5 working with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient; ensuring that these patients have access to a health check as set out in section 7.9 of the standard GMS contract.
What has changed from 1 April 2015?

The 2015-2016 GP contract in England now requires the named accountable GP to take responsibility for the co-ordination of all appropriate services and ensure they are delivered where required (based on the named GP’s clinical judgement) to each of their patients.
The role of the named GP will not: take on vicarious responsibility for the work of other doctors or health professionals; take on 24-hour responsibility for the patient, or have to change their working hours: imply personal availability for GPs throughout the working week; be the only GP or clinician who will provide care to that patient. The contract remains ‘practice based’, so overall responsibility for patient care has not changed.
The named GP is largely a role of oversight, with the requirements being introduced to reassure patients they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. There is no condition within the requirement for patients to see the named GP when they book an appointment with the practice. Patients are entitled to choose to see any GP or nurse in the practice in line with current arrangements

Target Training

TARGET 2016/17

We will be closed on the following Wednesday afternoons so that our GPs, Nurses and

Health Care Assistants can join the TARGET training scheme.

14th September, 9th November

18th January 2017, 8th March 2017

In case of an emergency, medical care is available. 

Please contact the Out of Hours service by calling 111

TARGET stands for Time for Audit Research Governance Education and Training and all of these things are important in ensuring that surgery staff can do their jobs as effectively as possible.

NAMED ACCOUNTABLE GP FOR ALL PATIENTS

From 1st April 2015, the NHS directed that all practices are required to allocate a named accountable GP to all patients.

All patients have at this practice have been assigned a named GP, and you can find out who this is at your next interaction with the practice.

There will be no impact on the service you receive regarding the provision of appointments, your treatment, or which GP you can see.

The name of your allocated GP will not necessarily be the one you see most regularly.

Please be assured that you can still access all of our medical team in exactly the same way as before.